Frequently Asked Questions

What is the DigiGold product?

DigiGold facilitates the purchase of physical bullion (bars of gold/silver) for as low as ₹1 with the ease of online access. You can request delivery as coins, bars or jewellery at your doorstep anytime, or sell the bullion back to us conveniently.

What is the purity offered?

We offer 24K 999 Gold and 24K 999 Silver — i.e. 99.9% purity.

What is the minimum I can buy?

You can buy gold and silver for as low as ₹1, up to four decimal grams.

Is GST included in the price?

Prices quoted are exclusive of GST. The applicable 3% GST (CGST 1.5% + SGST 1.5%) is added at the final stage of a buy. Sell is not taxed.

Why is there a difference in buy and sell price?

There is always a small spread between buy and sell prices, varying with volatility, supply and market conditions. GST applies on buy but not on sell, which also contributes to the difference.

Can I sell my gold/silver anytime?

You can sell the gold/silver you bought from us at live market prices. For security reasons, metal cannot be sold until 48 hours after purchase.

What happens to the proceeds when I sell?

Sale proceeds are credited to your verified bank account, typically within 3 working days.

Do I need to complete KYC?

Yes. As per regulations, a quick PAN-based KYC is required before buying, so we can accurately identify the owner of the metal stored in the vault.

How is my gold/silver stored?

Your physical metal is stored safely and is covered by insurance, held under an independent trustee on your behalf.

How do I get physical delivery?

Request delivery as coins, bars or jewellery and it will be delivered to your doorstep. You can request delivery of gold from as low as 0.1 gram and silver from 1 gram.

Which cities do you deliver to?

We deliver across cities in India through secure logistics partners, typically within 10 working days.

How can I be sure of product quality?

Every article delivered is hallmarked by a government-approved hallmarking agency as per BIS guidelines.

Can orders be cancelled?

Once an order has been successfully placed, it cannot be cancelled.

Where can I find my invoice?

You can download the tax invoice for each buy from the Invoices / Buy history section in your dashboard.